Managing Orders

Orders are created when a customer completes the checkout process, and they are visible by Admin and Shop Manager users only. Each order is given a unique Order ID.

Viewing Orders

When you start taking orders, the Orders management page begins to fill up. View these at: WooCommerce > Orders. Each row displays useful details, such as order number and customer name, date of purchase, order status, shipping address, and purchase total.

Status

An order also has a Status. Here’s a list of statuses:

• Pending payment – Order received (unpaid)
• Failed – Payment failed or was declined (unpaid). Note that this status may not show immediately and instead show as Pending until verified (i.e., PayPal)
• Processing – Payment received and stock has been reduced – the order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.
• Completed – Order fulfilled and complete – requires no further action
• On-Hold – Awaiting payment – stock is reduced, but you need to confirm payment
• Cancelled – Cancelled by an admin or the customer – no further action required (Cancelling an order does not affect stock quantity by default)
• Refunded – Refunded by an admin – no further action required

Adding an Order Manually

1. Go to: WooCommerce > Orders.
2. Use Add New at the top of the page. The Single Order page appears.
3. Input customer details, add line items, apply coupons, apply fees and calculate totals.
4. Set a status for the new order, e.g., If it needs to be paid, use ‘Pending’.
5. Save.